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KW Command Update: AI Contact Timeline Summary Streamlines Client Management for Agents



By Bren Brewer | Tech Trainer & KW Command Expert


Real estate agents know that keeping track of every client interaction—from emails and calls to property viewings and notes—can feel overwhelming. That’s why Keller Williams Command just rolled out a game-changing new feature: the AI Contact Timeline Summary.

This update is designed to help agents manage their contacts faster and smarter—without digging through endless notes or trying to recall past conversations. Here’s everything you need to know to start using this productivity-boosting tool today.


🧠 What is the AI Contact Timeline Summary?

The AI Contact Timeline Summary is a new smart feature in KW Command that automatically generates a concise, easy-to-read summary of each contact’s activity. By analyzing your logged notes, calls, emails, and even consumer behavior on your KW website or app, the system delivers the most relevant insights—right at the top of your contact’s timeline.


Key Highlights:

  • Automatic Summarization: AI pulls in key activities from your timeline.

  • Dynamic Updates: The summary refreshes after every 5 new events (within a 90-day period).

  • Behavior Tracking: Includes user actions on your KW branded website or app.

  • Team-Friendly: Works whether you're a solo agent or on a real estate team.


🔍 How to Access the AI Summary in Command

Getting started is simple:

  1. Log in to agent.kw.com using your KW Command credentials.

  2. If you’re on a team, select your team account from the profile dropdown.

  3. Navigate to the Contacts Applet in the left-hand sidebar.

  4. Click on any contact that has at least five timeline events logged in the past year.

  5. You’ll see the AI summary at the top of the timeline—updated automatically.


👍 Provide Feedback to Improve AI Insights

At the bottom of each AI-generated summary, you’ll see thumbs up or thumbs down icons. KW is actively gathering user feedback to refine the feature, so take a second to let them know if the summary was helpful. Your input helps improve the tool for the entire real estate community.


🚀 Why This Matters for Real Estate Pros

In a business driven by relationships, timely and informed follow-ups are everything. This AI feature helps agents:

  • Save time by skipping manual note reviews

  • Focus on what matters most in each client relationship

  • Stay consistent in communication

  • Close more deals by being better prepared

Whether you’re working dozens of leads or managing a pipeline of long-term buyers, this AI contact management tool gives you an edge.


💡 Final Thoughts

The AI Contact Timeline Summary is another step in KW Command’s mission to make real estate tech smarter and more agent-focused. Start using it today and experience how AI can help you prioritize better, work faster, and win more business.


👉 If you found this helpful, don’t forget to like this post, subscribe to updates, and let us know your thoughts in the comments. More KW tech tips are on the way!

 
 
 

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